Senior Account Manager
The Senior Account Manager ensures long-term client success and growth Owns account planning, land and expand efforts, QBRs, ongoing customer relations, and SOW/scoping/renewal exercises for their portfolio, follows up on all open project items with the internal team, and tracks open/ongoing issues, communicates with key stakeholders to provide updates on the status of projects, surface, addresses concerns, and plan specific actions as needed Maintains alignment with key stakeholders at all times.
The Account Manager also oversees the customer onboarding process and works closely with Sr. Marketing Automation consultants to identify opportunities for improvement, build roadmaps, and identify use cases for additional projects. The Senior Account Manager also creates quarterly case studies and maintains account documentation (user guide, field maps, account history, etc.) and understands our partners’ products and actively helps out during the sales process
- This person works closely with internal teammates to deliver projects, resolve issues, and identify opportunities. This person thrives on developing long term relationships with clients. The Account Manager is responsible for gaining a deep understanding of our clients’ business, including their overall business strategy, goals, tactics, personnel, and process. This person will be supported by several teammates, including Marketo/SFDC experts, Campaign Ops resources, Email/LP Developer resources, and additional specialists to help balance the workload.
- Intermediate knowledge of Marketing Automation Familiar with Startup, Mid-Market, and Enterprise landscape Demonstrated ability to build and maintain relationships Agency or Consulting experience preferred
- Understanding of Digital Marketing and RevOps best practices Comfortable working with senior management to translate business goals into marketing strategy Strong analytical, problem solving, and presentation skills Capacity to learn new tools, processes, and methodologies Can produce technical documentation and training materials Professional, trustworthy, collaborative, organized
Apply for this Job
To apply for this job please visit shine.team.